WEBSITE TERMS & CONDITIONS
Walther IHA LLC
DBA Happy Shark HVAC
Effective Date: December 18, 2025 (Pacific Time)
1. Acceptance of Terms
By accessing or using this website, submitting a form, requesting service, or communicating with Walther IHA LLC, doing business as Happy Shark HVAC (“Company,” “we,” “us,” or “our”), you agree to be legally bound by these Terms & Conditions. If you do not agree, do not use this website or our services.
2. Scope of Services
Walther IHA LLC DBA Happy Shark HVAC provides HVAC-related services including installation, repair, maintenance, diagnostics, consultations, and emergency or scheduled service. All services are subject to availability, site conditions, equipment condition, and applicable licensing and safety laws.
3. No Guarantees or Guarantees of Outcome
All information provided on this website or through communications is for general informational purposes only. We do not guarantee specific outcomes, performance levels, energy savings, pricing, timelines, or results unless expressly stated in a written service agreement signed by both parties.
4. Estimates, Change Orders, and Payments
All estimates are non-binding unless expressly stated otherwise in writing. Additional work may be required due to hidden conditions, code requirements, or equipment failure and may require verbal or written authorization. Payment terms are governed by the applicable invoice or service agreement. Failure to pay may result in suspension of services, late fees, or lawful collection actions.
5. Manufacturer Equipment and Warranties
Walther IHA LLC DBA Happy Shark HVAC does not manufacture HVAC equipment or components. Any warranties on equipment, parts, or materials are provided solely by the manufacturer. We disclaim all implied warranties to the fullest extent permitted by law except where prohibited.
6. Service Delays and Force Majeure
We are not responsible for delays, interruptions, or inability to perform services caused by weather, supply chain delays, equipment availability, unsafe conditions, lack of access, acts of God, labor issues, government action, or circumstances beyond our reasonable control.
7. Limitation of Liability
To the fullest extent permitted by law, Walther IHA LLC DBA Happy Shark HVAC shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of use, loss of profits, business interruption, or property damage arising out of services, communications, website use, or equipment conditions. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
8. Assumption of Risk
You acknowledge that HVAC systems may involve inherent risks including equipment failure, property access limitations, and pre-existing conditions. You assume all risks not caused by our gross negligence or willful misconduct.
9. Intellectual Property
All website content, branding, logos, text, images, and materials are the exclusive property of Walther IHA LLC DBA Happy Shark HVAC and may not be copied, reproduced, distributed, or used without prior written consent.
10. Third-Party Links
This website may contain links to third-party websites. Walther IHA LLC DBA Happy Shark HVAC is not responsible for the content, security, availability, or practices of third parties.
11. Communications, AI, and Call Recording
By contacting Walther IHA LLC DBA Happy Shark HVAC, you consent to phone calls, texts, emails, and communications that may be automated, AI-assisted, recorded, monitored, or stored for quality assurance, compliance, training, and service purposes, where permitted by law.
12. Privacy
Your use of this website and services is subject to our Privacy Policy, which governs how we collect, use, store, and protect your information.
13. Arbitration and Waiver of Jury Trial
Any dispute, claim, or controversy arising out of or relating to our services, communications, or website use shall be resolved exclusively by binding arbitration conducted in the State of Washington. You waive any right to a jury trial or participation in a class action.
14. Governing Law and Venue
These Terms & Conditions are governed by the laws of the State of Washington, without regard to conflict-of-law principles.
15. Modifications
Walther IHA LLC DBA Happy Shark HVAC reserves the right to modify these Terms & Conditions at any time. Continued use of the website or services constitutes acceptance of any updates.
16. Contact Information
Walther IHA LLC DBA Happy Shark HVAC
307 W Kennewick Ave
Kennewick, WA 99336
Phone: +1 509-870-3727
OPT-IN TERMS & COMMUNICATION CONSENT
Walther IHA LLC
DBA Happy Shark HVAC
Effective Date: December 18, 2025 (Pacific Time)
By submitting your information, checking a consent box, verbally consenting, or continuing communication, you expressly authorize Walther IHA LLC, doing business as Happy Shark HVAC, to contact you via phone calls, SMS/text messages, and emails for service-related, transactional, informational, and marketing purposes.
Automated, AI, and Prerecorded Communications
You acknowledge and consent that communications may be automated, AI-assisted, prerecorded, or use artificial voice technology. Consent is not required as a condition of purchase. Message and data rates may apply.
Call Recording Consent
You expressly consent to the recording, monitoring, storage, and review of calls and messages for quality assurance, training, compliance, dispute resolution, and service purposes, as permitted by law.
Message Frequency
Message frequency varies depending on service needs, appointments, and communication activity.
Opt-Out
You may opt out of SMS communications at any time by replying STOP. You may revoke consent for other communications by contacting us directly.
No Sale of Mobile Information
Walther IHA LLC DBA Happy Shark HVAC does not sell, rent, or share your mobile number with third parties for their marketing purposes.
Accuracy and Authority
You represent that you are the authorized user of the contact information provided and that all information submitted is accurate and current.
Revocation of Consent
Consent may be revoked at any time by replying STOP to text messages or by contacting Walther IHA LLC DBA Happy Shark HVAC. Revocation does not apply retroactively.
Contact Information
Walther IHA LLC DBA Happy Shark HVAC
Phone: +1 509-870-3727
Address: 307 W Kennewick Ave, Kennewick, WA 99336
PRIVACY POLICY
Walther IHA LLC
DBA Happy Shark HVAC
Effective Date: December 18, 2025 (Pacific Time)
This Privacy Policy explains how Walther IHA LLC, doing business as Happy Shark HVAC (“Company,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information obtained through our website, phone calls, text messages, emails, forms, and services.
1. Information We Collect
We may collect the following types of information:
- Name
- Phone number
- Email address
- Physical address
- Service address
- Appointment details
- Communication records
- Call recordings
- Messages, emails, and form submissions
- Device, browser, and interaction data when visiting our website
2. How We Collect Information
Information is collected when you:
- Visit our website
- Submit a form
- Request service
- Call, text, or email us
- Communicate with our AI-assisted systems
- Schedule or receive HVAC services
3. How We Use Information
We use your information to:
- Provide and manage HVAC services
- Schedule appointments and dispatch technicians
- Communicate service updates and reminders
- Send transactional and marketing communications
- Improve customer experience and operations
- Train staff and AI systems
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
4. Automated Systems and AI
Communications may involve automated or AI-assisted systems, including call handling, scheduling, and messaging. Calls and messages may be recorded, stored, and reviewed for quality assurance, training, compliance, and service purposes, where permitted by law.
5. Call and Message Recording
By contacting us, you consent to the recording, monitoring, storage, and review of phone calls, text messages, and electronic communications, as permitted by law.
6. Sharing of Information
We do not sell your personal information. We may share information only with:
- Service providers and vendors who assist in operations
- Software platforms used for communication and scheduling
- Payment processors
- Legal or regulatory authorities when required by law
- Parties necessary to protect our rights, property, or safety
7. Mobile Information
Mobile phone numbers and SMS consent information are not sold, rented, or shared with third parties for their marketing purposes.
8. Data Retention
We retain personal information only as long as necessary to fulfill service purposes, legal obligations, dispute resolution, and business operations.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
You may:
- Request access to your personal information
- Request correction of inaccurate information
- Opt out of marketing communications
- Revoke SMS consent by replying STOP
- Contact us regarding privacy concerns
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
13. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of our website or services constitutes acceptance of any revisions.
14. Governing Law
This Privacy Policy is governed by the laws of the State of Washington.
15. Contact Information
Walther IHA LLC
DBA Happy Shark HVAC
307 W Kennewick Ave
Kennewick, WA 99336
Phone: +1 509-870-3727